Uncategorized Archives - Chris Shrom Lighting Design

Becoming the Best – Customer Service

Posted by | Lighting, Philosophies, Tips and Tricks, Touring | One Comment

Readers, Roadies, Skeptics and Crew,

I started writing this past summer because I had a green horn lighting tech with me. I wanted to find an outlet to be able to convey ideas and processes that would make his life easier, rather than every day putting my arm around him and telling him everything that he did poorly. Don’t get me wrong, we still had daily talks about what was good, what was bad and what he could do to improve both our lives on the road. He would have been wise to heed the advice that was handed to him. Fast forward to January 3rd, 2014, I still have a relatively green lighting tech, but he learns quickly, and actually made me take a step back when he began to anticipate needs and do things before I asked… that’s customer service!┬áRemarkable!!! I had to write about this immediately. Read More

New Website Layout

Posted by | Uncategorized | No Comments

Hello Everyone,
In an attempt to make it easier to update the website, I’ve switched over to WordPress. It’s going to take some getting used to, and the website is going to be a bit lackluster for a while but I do believe it is going to be worth all the patience and effort. I will touch base shortly on things I will be adding and maybe some blogs from the road. Til then, take it easy,