Philosophies Archives - Chris Shrom Lighting Design

Becoming the Best – Customer Service

Posted by | Lighting, Philosophies, Tips and Tricks, Touring | One Comment

Readers, Roadies, Skeptics and Crew,

I started writing this past summer because I had a green horn lighting tech with me. I wanted to find an outlet to be able to convey ideas and processes that would make his life easier, rather than every day putting my arm around him and telling him everything that he did poorly. Don’t get me wrong, we still had daily talks about what was good, what was bad and what he could do to improve both our lives on the road. He would have been wise to heed the advice that was handed to him. Fast forward to January 3rd, 2014, I still have a relatively green lighting tech, but he learns quickly, and actually made me take a step back when he began to anticipate needs and do things before I asked… that’s customer service!┬áRemarkable!!! I had to write about this immediately. Read More